My name is Claude Aumont and I work for the Ministry of Tourism. For years, we have been staying at your property in Toronto. Mainly, it's because the location is convenient, price is reasonable, but we keep coming back because of good service. Many of your regular staffs are very friendly and always eager to help. One of my personal faves is Mohammed who runs the valet parking. He is one of the friendliest men at your property; always smiling, and very helpful.